Detmold Group is a leading manufacturer of paper and board based packaging products for a diverse range of customers.
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Most popular questions
Our order cut off time is 2pm ACST (Australian Central Standard Time) or 1.30 AEST (Australian Eastern Standard Time).
When you place your order you are able to specify in the 'Note/Any other comments' section that your delivery can be dropped off without signing for it. Otherwise delivery will require a signature.
We recommend getting fit tested before purchasing your respirator face masks online to prevent ordering the wrong size respirator mask. It’s rare for a face mask to be wrong size when fit tested.
However, if you do need a refund or exchange, please get in touch with our customer service on 1800 338 633. Face masks can be returned to us within 30 days, ensuring the itegrity of the packaging is intact.
A restocking fee may apply.
We recommend visiting our Product Information Page for details about our N95 Surgical Respirator Masks, D95 P2 Respirator Masks, Level 3 Surgical Face Masks, Level 2 Medical Procedure Masks and Community Face Masks.
You can also use our Face Mask Comparison Guide to find the best face mask for your environment of use. Need more help? Contact our friendly Detmold Medical Customer Service Team here.
No. Detmold Medical Face Masks are single-use disposable masks and should not be used more than once.
See donning and doffing instructional video for Face masks with earloops and the D95 P2 Respirator with FitClipTM.
If you place your order before 2pm ACST (Australian Central Standard Time) or 1.30pm AEST ( Australian Eastern Standard TIme), we dispatch your order next business day. Transit times vary depending on your location.
Our face mask freight charges are:
SA wide - $13
Metro interstate - $22.50
Regional interstate - $30
Prices are exclusive of GST
Our Resources page features video mask fitting guides as well as downloadable instruction sheets. Please note that our D95 P2 and Tripanel Respirator Face Mask are recommended for use in hospitals, healthcare, and clinical environments that conduct fit-checking procedures.
Visit our Product Information Page or the Face Mask Comparison Guide to view the standards and requirements for each of our Detmold Medical Face Masks. You’ll also find the performance standards listed under each product you click on in our Face Mask Shop.
Once your order has been dispatched, you will receive an email with tracking details.