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My Account
You can change your email address that you receive emails from us. However, this will not change your login details. Your original email address will still be required to login.
You can update your personal details under Edit My Account. Note that you are unable to edit the email address as it is your username to login.
Please get in touch with our customer service and we will help you to merge the accounts.
No problem! Please call 1800 338 633, and we’ll get you back up and running in no time!
You can, but you’ll need to create a new account with Detmold Medical or process the order as a cash order. Although we are sister companies within the Detmold Group, Detpak and Detmold Medical can’t share accounts.
To reset your password, simply click here . Enter the email address you use for your account and click send. You'll receive an email with a link to reset your password.
Click on the link in the email and you will be prompted to enter a new password.
You can then use your new password to login to your account.
If you did receive the link, please check your junk/spam folder.